About Us – Eastlake Primary Care

Meet Our Team

Kenzi Smith

Patient Services Coordinator

Kenzi has extensive experience in customer service, administrative processes, and systems management.
She has a wide range of skills developed during her time in the United States Navy. Her background has instilled in her a strong sense of structure, integrity, and operational efficiency. She works well in fast-paced environments and is passionate about making a positive impact in people’s lives through excellent service and unwavering attention to detail. She has developed exceptional communication and problem solving skills, which have enabled her to navigate situations with empathy and professionalism.

Kenzi is excited to be a part of the team at Eastlake and brings with her an up-beat personality, dedication to high quality customer service, and a drive to think outside of the box.

Kendra Hullett

Registered Nurse

Kendra is a dedicated and energetic Registered Nurse with a strong background in both critical care and outpatient specialty settings. She brings over seven years of combined healthcare experience to our practice, including three years in Medical ICU and four years in dental and oral surgery patient care.

Known for her bubbly, compassionate, and upbeat personality, Kendra creates an environment where patients feel valued, supported, and truly cared for. Her clinical background is matched by her commitment to teamwork and leadership. During her time in the ICU, she served as Chair of the Retention & Engagement Council, helping strengthen unit culture and staff satisfaction. She also worked as a charge nurse and preceptor, guiding new nurses through some of the most challenging moments in their training with patience, clarity, and encouragement.

Kendra is passionate about providing personalized, patient-centered care, building trusting relationships, and helping each individual feel heard and understood. She is thrilled to bring her dedication, experience, and warm approach to our primary care team.

Michaela Albach

Licensed Practical Nurse

Michaela has been a LPN for seven years and has extensive experience in eldercare/geriatrics, having worked in long term care for 13 years at local nursing facilities. The skill sets she has developed during her healthcare experience gives her a special ability to recognize the needs in others. She is attentive, genuine, and truly has a desire to see everyone look and feel their best. She also possesses a proven track record of collaboration with healthcare teams to ensure optimal outcomes, which are highly valuable to our team at Eastlake PC.

Michaela is eager to put her skills to use in this new environment. She brings with her a bubbly personality, top-notch professionalism, and an innate ability to make patients feel at ease.

Kim Walton

Registered Nurse

Kim brings with her a vast knowledge in pediatrics, having worked as a school nurse in the Bedford County Public School System and during her time at Roanoke Memorial Hospital where she has developed a special skill set in both adult and pediatric emergency medicine. She has been a Registered Nurse for nine years and understands the nuances of treating the pediatric population that are critical in delivering high-quality care. Kim also has a special interest in holistic care and loves to talk with patients about the addition of vitamins and supplements to support a preventative care regimen for overall health.

Kim is elated to be a part of the team at Eastlake and brings with her a positive attitude, critical thinking skills, and a dedication to patient care.

Holly Roy

MPAS, PA-C, CEO/Founder ELPC

Holly Roy, MPAS, PA-C is the Chief Executive Officer and Founder of Eastlake Primary Care, PC. She is a Bedford County, VA native and a graduate from Staunton River High School. Holly completed her undergraduate studies at Bridgewater College and completed her Master’s Degree at Jefferson College of Health Sciences in 2011. Her residency and course work contributed to a vast experience in family practice, emergency medicine, rural health, and leadership. Holly practiced in outpatient family medicine and urgent care in the Smith Mountain Lake area prior to finding her way to long term care. She started her LTC career with Mid-Atlantic ElderCare, founded by Dr. Bradley Goad, a Smith Mountain Lake Resident and DO Physician/Entrepreneur. Holly also currently serves as the Local Medical Examiner for Bedford County since January of 2021.

Holly worked in long term care with a focus in geriatric medicine starting in early 2014 and later served as Chief Operating Officer of Premier Geriatric Solutions, PLLC, from 2021 to 2024. During her time as COO, she directed the expansive growth of Premier, growing to serve 150 facilities in three states for both primary care and psychiatric medicine. In 2024, Premier merged with a larger LTC organization where Holly served as Vice President of Clinical Operations. Over time, she began to realize, through community connections, that primary care was not only suffering in long term care, but also in her very own small community. Recognizing the dire need for individuals to have access to high-quality and affordable healthcare, Holly set out to start something new and support her community’s needs. This brought Eastlake Primary Care to life and her mission is clear: to make high-quality healthcare affordable and accessible to all, regardless of insurance status, while enhancing quality of life and ensuring medical care is easy to understand.

What our patients say about us

    
 
 
       Posted on Google  
   
   Todd Norvell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Holly and her staff have bent over backwards to arrange an incredible array of appointments, prescriptions, and care options for my mother.  We are so blessed to have your team helping us.  I can't say enough good things about Eastlake Primary Care.  Great people.
  
 
      Posted on Google  
   
   Dana Owen 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had such a wonderful experience at Eastlake Primary Care for my daughters’ annual visit. From the moment we walked in, everything felt organized, welcoming, and efficient. The new patient process was completely seamless, which made check in stress free and quick. The entire staff was genuinely kind and attentive. They were warm with my girls, patient with questions, and made the whole visit feel calm instead of clinical. It is clear they truly care about families and creating a positive experience. I also really appreciate that they accept insurance and offer a direct primary care option, which gives families flexibility depending on what works best for them. That kind of transparency and choice is refreshing. Overall, it was smooth, professional, and caring from start to finish. I am so grateful we found a practice that makes routine visits feel easy and comfortable. Highly recommend.
  
 
      Posted on Google  
   
   Bob Gillespie Gillespie 
 
 
 
 Trustindex verifies that the original source of the review is Google. Eastlake primary care is a breathe of fresh air in the medical field Holly and the nurses treat you with respect are very knowledgeable, friendly, they don’t mind you asking questions and takes the time to explain my problems and solutions to get healthy again !!! Highly Recommend 5 stars
  
 
      Posted on Google  
   
   Kayla Taylor 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had the privilege of hearing about this facility due to my husband working on their phones. Today my husband had a visit due to him being extremely sick. A call this morning lead to him being about to be seen later this morning. He already knew the ladies but as an outsider coming in they were wonderful with him. Asked several questions about how he felt. Gave us options on test they could give and recommend what they thought we should do. We had full control of the visit while they gave excellent care. All the girls in there were warm and welcoming. Testing took maybe 10 minutes tops and she showed him exactly what his results were without just telling him. This clinic will be a wonderful addition to the area! I can't wait to see her grow!
  
 
      Posted on Google  
   
   Dean Grady 
 
 
 
 Trustindex verifies that the original source of the review is Google. I visited Eastlake Primary Care, the new doctor near Food Lion in Moneta, and was very happy with their care for my routine physical. They were professional, well informed, helpful, and timely! I highly recommend this practice as a Primary Care physician.
  
 
      Posted on Google  
   
   Jessica Saunders 
 
 
 
 Trustindex verifies that the original source of the review is Google. Wonderful experience at Eastlake Primary Care today! Holly is very knowledgeable. The nursing staff are great and the in house lab is very convenient.
  
 
  
  
 
 
      Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Todd Norvell

Holly and her staff have bent over backwards to arrange an incredible array of appointments, prescriptions, and care options for my mother. We are so blessed to have your team helping us. I can't say enough good things about Eastlake Primary Care. Great people.

Dana Owen

We had such a wonderful experience at Eastlake Primary Care for my daughters’ annual visit. From the moment we walked in, everything felt organized, welcoming, and efficient. The new patient process was completely seamless, which made check in stress free and quick. The entire staff was genuinely kind and attentive. They were warm with my girls, patient with questions, and made the whole visit feel calm instead of clinical. It is clear they truly care about families and creating a positive experience. I also really appreciate that they accept insurance and offer a direct primary care option, which gives families flexibility depending on what works best for them. That kind of transparency and choice is refreshing. Overall, it was smooth, professional, and caring from start to finish. I am so grateful we found a practice that makes routine visits feel easy and comfortable. Highly recommend.

Bob Gillespie Gillespie

Eastlake primary care is a breathe of fresh air in the medical field Holly and the nurses treat you with respect are very knowledgeable, friendly, they don’t mind you asking questions and takes the time to explain my problems and solutions to get healthy again !!! Highly Recommend 5 stars

Kayla Taylor

I had the privilege of hearing about this facility due to my husband working on their phones. Today my husband had a visit due to him being extremely sick. A call this morning lead to him being about to be seen later this morning. He already knew the ladies but as an outsider coming in they were wonderful with him. Asked several questions about how he felt. Gave us options on test they could give and recommend what they thought we should do. We had full control of the visit while they gave excellent care. All the girls in there were warm and welcoming. Testing took maybe 10 minutes tops and she showed him exactly what his results were without just telling him. This clinic will be a wonderful addition to the area! I can't wait to see her grow!

Dean Grady

I visited Eastlake Primary Care, the new doctor near Food Lion in Moneta, and was very happy with their care for my routine physical. They were professional, well informed, helpful, and timely! I highly recommend this practice as a Primary Care physician.

Jessica Saunders

Wonderful experience at Eastlake Primary Care today! Holly is very knowledgeable. The nursing staff are great and the in house lab is very convenient.