Effective Date: November 2025

Introduction

Eastlake Primary Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, www.eastlake-primarycare.com.

By using our website, you consent to this Privacy Policy.

Information We Collect:

We may collect the following types of information:

Personal Information — such as your name, email address, phone number, or other details you provide through our contact forms or online signup forms.

Technical Information — such as IP address, browser type, device information, and usage data collected automatically through cookies or analytics tools.

Communications — including emails sent to us or information submitted via the contact form.

If you sign up for Direct Primary Care (DPC) or access linked services (like our payment portal), additional personal or payment information may be collected through those third-party platforms.

How We Use Your Information:

We may use collected information to:

• Respond to inquiries or requests sent via the contact form
• Provide updates or information related to Eastlake Primary Care services
• Improve the website experience and security
• Comply with legal or regulatory obligations
• We do not sell or rent your personal information.

Cookies and Tracking Technologies

Our website, hosted by GoDaddy, may use cookies or similar technologies to enhance site performance and analytics. You may choose to disable cookies in your browser settings, but doing so may affect website functionality.

Third-Party Links

Our website may contain links to external sites, such as:

• The Wellness Willow – a separate site not operated by Eastlake Primary Care
• Billing and payment portals managed by third-party providers

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online platform can be guaranteed completely secure.

HIPAA Notice

Please note: This website Privacy Policy covers only general website data. Medical or health-related information collected as part of patient care is protected separately under our HIPAA Notice of Privacy Practices page.

Contact Us

For questions about this policy, contact our Privacy Officer at:

Email: info@eastlake-primarycare.com

Address: 14807 Moneta Rd. Ste J Moneta, VA 24121