Privacy Policy – Eastlake Primary Care

Effective Date: November 2025

Introduction

Eastlake Primary Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, www.eastlake-primarycare.com.

By using our website, you consent to this Privacy Policy.

Information We Collect:

We may collect the following types of information:

Personal Information — such as your name, email address, phone number, or other details you provide through our contact forms or online signup forms.

Technical Information — such as IP address, browser type, device information, and usage data collected automatically through cookies or analytics tools.

Communications — including emails sent to us or information submitted via the contact form.

If you sign up for Direct Primary Care (DPC) or access linked services (like our payment portal), additional personal or payment information may be collected through those third-party platforms.

How We Use Your Information:

We may use collected information to:

Respond to inquiries or requests sent via the contact form
Provide updates or information related to Eastlake Primary Care services
Improve the website experience and security
Comply with legal or regulatory obligations
We do not sell or rent your personal information.

Cookies and Tracking Technologies

Our website, hosted by GoDaddy, may use cookies or similar technologies to enhance site performance and analytics. You may choose to disable cookies in your browser settings, but doing so may affect website functionality.

Third-Party Links

Our website may contain links to external sites, such as:

The Wellness Willow – a separate site not operated by Eastlake Primary Care
Billing and payment portals managed by third-party providers

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online platform can be guaranteed completely secure.

HIPAA Notice

Please note: This website Privacy Policy covers only general website data. Medical or health-related information collected as part of patient care is protected separately under our HIPAA Notice of Privacy Practices page.

Contact Us

For questions about this policy, contact our Privacy Officer at:

Email: info@eastlake-primarycare.com

Address: 14807 Moneta Rd. Ste J Moneta, VA 24121

What our patients say about us

    
 
 
       Posted on Google  
   
   Todd Norvell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Holly and her staff have bent over backwards to arrange an incredible array of appointments, prescriptions, and care options for my mother.  We are so blessed to have your team helping us.  I can't say enough good things about Eastlake Primary Care.  Great people.
  
 
      Posted on Google  
   
   Dana Owen 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had such a wonderful experience at Eastlake Primary Care for my daughters’ annual visit. From the moment we walked in, everything felt organized, welcoming, and efficient. The new patient process was completely seamless, which made check in stress free and quick. The entire staff was genuinely kind and attentive. They were warm with my girls, patient with questions, and made the whole visit feel calm instead of clinical. It is clear they truly care about families and creating a positive experience. I also really appreciate that they accept insurance and offer a direct primary care option, which gives families flexibility depending on what works best for them. That kind of transparency and choice is refreshing. Overall, it was smooth, professional, and caring from start to finish. I am so grateful we found a practice that makes routine visits feel easy and comfortable. Highly recommend.
  
 
      Posted on Google  
   
   Bob Gillespie Gillespie 
 
 
 
 Trustindex verifies that the original source of the review is Google. Eastlake primary care is a breathe of fresh air in the medical field Holly and the nurses treat you with respect are very knowledgeable, friendly, they don’t mind you asking questions and takes the time to explain my problems and solutions to get healthy again !!! Highly Recommend 5 stars
  
 
      Posted on Google  
   
   Kayla Taylor 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had the privilege of hearing about this facility due to my husband working on their phones. Today my husband had a visit due to him being extremely sick. A call this morning lead to him being about to be seen later this morning. He already knew the ladies but as an outsider coming in they were wonderful with him. Asked several questions about how he felt. Gave us options on test they could give and recommend what they thought we should do. We had full control of the visit while they gave excellent care. All the girls in there were warm and welcoming. Testing took maybe 10 minutes tops and she showed him exactly what his results were without just telling him. This clinic will be a wonderful addition to the area! I can't wait to see her grow!
  
 
      Posted on Google  
   
   Dean Grady 
 
 
 
 Trustindex verifies that the original source of the review is Google. I visited Eastlake Primary Care, the new doctor near Food Lion in Moneta, and was very happy with their care for my routine physical. They were professional, well informed, helpful, and timely! I highly recommend this practice as a Primary Care physician.
  
 
      Posted on Google  
   
   Jessica Saunders 
 
 
 
 Trustindex verifies that the original source of the review is Google. Wonderful experience at Eastlake Primary Care today! Holly is very knowledgeable. The nursing staff are great and the in house lab is very convenient.
  
 
  
  
 
 
      Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Todd Norvell

Holly and her staff have bent over backwards to arrange an incredible array of appointments, prescriptions, and care options for my mother. We are so blessed to have your team helping us. I can't say enough good things about Eastlake Primary Care. Great people.

Dana Owen

We had such a wonderful experience at Eastlake Primary Care for my daughters’ annual visit. From the moment we walked in, everything felt organized, welcoming, and efficient. The new patient process was completely seamless, which made check in stress free and quick. The entire staff was genuinely kind and attentive. They were warm with my girls, patient with questions, and made the whole visit feel calm instead of clinical. It is clear they truly care about families and creating a positive experience. I also really appreciate that they accept insurance and offer a direct primary care option, which gives families flexibility depending on what works best for them. That kind of transparency and choice is refreshing. Overall, it was smooth, professional, and caring from start to finish. I am so grateful we found a practice that makes routine visits feel easy and comfortable. Highly recommend.

Bob Gillespie Gillespie

Eastlake primary care is a breathe of fresh air in the medical field Holly and the nurses treat you with respect are very knowledgeable, friendly, they don’t mind you asking questions and takes the time to explain my problems and solutions to get healthy again !!! Highly Recommend 5 stars

Kayla Taylor

I had the privilege of hearing about this facility due to my husband working on their phones. Today my husband had a visit due to him being extremely sick. A call this morning lead to him being about to be seen later this morning. He already knew the ladies but as an outsider coming in they were wonderful with him. Asked several questions about how he felt. Gave us options on test they could give and recommend what they thought we should do. We had full control of the visit while they gave excellent care. All the girls in there were warm and welcoming. Testing took maybe 10 minutes tops and she showed him exactly what his results were without just telling him. This clinic will be a wonderful addition to the area! I can't wait to see her grow!

Dean Grady

I visited Eastlake Primary Care, the new doctor near Food Lion in Moneta, and was very happy with their care for my routine physical. They were professional, well informed, helpful, and timely! I highly recommend this practice as a Primary Care physician.

Jessica Saunders

Wonderful experience at Eastlake Primary Care today! Holly is very knowledgeable. The nursing staff are great and the in house lab is very convenient.